Terms & Conditions

In these Terms & Conditions, unless the context otherwise requires, the following expressions shall bear the meanings ascribed to them below:

• “Agreement” means these Terms & Conditions as modified, varied or amended from time to time in accordance with the provisions hereof, together with any schedule, order, invoice or written instruction issued by the Company in connection with the Services.
• “Company”, “Service Provider”, “we”, “us” or “our” means EuroBridge Global, having its registered office in Dubai, United Arab Emirates, together with its affiliates, successors and permitted assigns.
• “Client”, “Customer”, “Applicant”, “you” or “your” means the natural or legal person who requests, purchases or receives the Services, or on whose behalf the Services are requested.
• “Application” means any application, submission or request prepared, submitted or facilitated by the Company to a Government Authority on behalf of the Client.
• “Confidential Information” means all information used in or otherwise relating to the Services, and/or either Party’s financial or other affairs.
• “Fees” means the fees payable by the Client to the Company and/or any Government Authority in respect of the Services, as detailed in the applicable invoice, order or schedule.
• “Government Authority” means any government or governmental, administrative, monetary, fiscal or judicial body, department, commission, authority, tribunal, embassy, consulate, agency or entity responsible for residency, immigration, visas or documentation in the relevant territory.
• “Losses” means all losses, damages, claims, demands, actions, costs (including reasonably incurred legal fees) and liabilities of any kind.
• “Services” means the documentation, advisory, application-preparation, application-facilitation and related services to be provided by the Company as described on its website, mobile application, or in the applicable order or schedule.
• “Party” means the Company or the Client, and “Parties” means both of them.

Headings are for convenience only. Words importing the singular include the plural and vice versa. A reference to writing includes email and electronic communications.

By accessing the Services, creating an account, submitting an Application, effecting payment, or clicking to accept these Terms & Conditions, the Client irrevocably acknowledges that it has read, understood and agreed to be bound by this Agreement, which constitutes a legally binding contract between the Client and the Company.

The Client hereby appoints the Company to provide the Services as an independent contractor. Nothing in this Agreement shall be construed as creating a partnership, joint venture, agency (save as expressly required to submit the Application), or employment relationship between the Parties. The Parties shall comply with all applicable laws and regulations in the performance of their obligations under this Agreement.

This Agreement is to be read in conjunction with the applicable order, invoice or schedule specifying the particular Services to be offered by the Company to the Client, and any privacy notice published by the Company, which is incorporated herein by reference.

The Company shall assist the Client in preparing and making the Application; however, the Client acknowledges, agrees and confirms that the success, approval, refusal, or outcome of any Application, and the issuance of any visa, permit or authorisation, shall be determined by the relevant Government Authority at its sole and absolute discretion.

The Company gives no representation, warranty or guarantee, whether express or implied, as to the grant, approval, timing or outcome of any Application, and no statement, estimate, approval rate or processing time provided by the Company shall constitute any such warranty or guarantee.

The Client further acknowledges, agrees and confirms that appointment dates with embassies, consulates or Government Authorities are allocated independently by such bodies, and that the Company has no influence or control over the allocation, availability, rescheduling or dates of such appointments (if allocated), nor over the internal procedures, requirements or decisions of any Government Authority.

Where an Application is refused or rejected by the relevant embassy or Government Authority for reasons not attributable to the Client, the Company shall, subject to and in accordance with the applicable order or schedule, reapply on behalf of the Client without additional professional fees after the first attempt; provided that any third-party, governmental, embassy or consular charges arising from such reapplication shall remain payable by the Client.

Any error, omission, inaccuracy, misrepresentation, forgery, or deficiency in or arising from the documentation, information or particulars supplied by the Client shall be counted as a failed Application attributable to the Client, and shall not entitle the Client to any free reapplication, refund or compensation.

Any failure by the Client to perform its obligations under this Agreement shall be counted as a material breach of this Agreement.

The Client shall, promptly and within the timeframe identified by the Company:

• attend any meeting, appointment, interview or biometric enrolment as requested by the Company and/or the relevant Government Authority, and fully cooperate with the Company in all matters relating to the Services;
• provide the Company with all information and documents reasonably required by the Company, and ensure that the same are true, accurate, complete, current and not misleading in all material respects;
• ensure that all documents supplied meet the legal and formal requirements for the relevant procedure, including without limitation that the passport holds validity of not less than the period required by the relevant Government Authority (and, in any event, ordinarily not less than one (1) year), and that documents are provided as clear, standard, legible scanned copies; and
• notify the Company promptly of any change in the Client’s circumstances, contact details or documentation relevant to the Application.

If the Company’s performance of its obligations is prevented, delayed or impaired by any act or omission of the Client, its agents, sub-contractors, consultants or employees, the Company shall not be liable for any Losses sustained or incurred by the Client arising directly or indirectly from such prevention, delay or impairment, and any agreed timeframes shall be extended accordingly.

All Fees shall be paid in the currency specified by the Company. Foreign-currency exchange fluctuations, bank charges and transfer costs shall be borne solely by the Client, and the Client shall pay all amounts stated in the applicable invoice, order or schedule in full and without deduction, set-off or counterclaim.

The Fees shall, at the discretion of the Company, be paid to the Company by bank transfer to a United Arab Emirates bank account nominated by the Company, or by such other method as the Company may make available. The Client agrees and confirms that the Company shall be under no obligation whatsoever to commence or continue the Services (or any part thereof) until the applicable Fees have been received and cleared.

Where an instalment plan is offered, the Client shall pay each instalment in the manner and within the timeframe advised by the Company. Any failure or delay by the Client in making any payment when due shall be deemed a material breach and shall entitle the Company to suspend the Services and/or terminate this Agreement.

SAVE AS EXPRESSLY REQUIRED BY APPLICABLE LAW, ALL FEES PAID ARE NON-REFUNDABLE. Without limitation, the Client shall have no right to any refund by reason of the refusal of an Application by a Government Authority, the Client’s change of mind or circumstances, delays outside the Company’s reasonable control, or any error or omission attributable to the Client.

The terms and conditions contained in this Agreement, and all Confidential Information exchanged between the Parties, shall be kept confidential, and each recipient of Confidential Information undertakes to apply the same degree of care to it as it would apply to its own confidential information, and in no event less than a reasonable degree of care.

Neither Party shall disclose, transmit or convey Confidential Information to any third party save as expressly permitted under this Agreement or as necessary to perform the Services. Where a recipient is legally compelled or required by any governmental body, court or competent authority to disclose any Confidential Information, it shall, to the extent lawfully permitted, promptly notify the other Party, and in any event no later than one (1) day from becoming aware of such requirement.

The Client agrees that the Company may sub-contract, delegate or retain the services of any third party, agent or correspondent in order to assist the Company to perform and complete the Services, without the need for further consent from the Client.

The Client shall not assign, transfer, charge or otherwise deal in any of its rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to any affiliate or successor.

The Company shall be liable only in respect of the Services actually provided by the Company, and shall not be responsible or liable for any act, omission, decision, delay, determination or default of any third party, including without limitation any embassy, consulate or Government Authority, the Client’s insurer, transporters, or the Client’s previous, current or prospective employer or sponsor.

To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive Losses, or for any loss of profit, opportunity, revenue, or expected benefit, howsoever arising, whether in contract, tort (including negligence), statute or otherwise.

To the maximum extent permitted by Applicable Law, the aggregate liability of the Company arising out of or in connection with this Agreement shall in no event exceed the total professional Fees (excluding governmental, embassy and third-party charges) actually paid by the Client to the Company in respect of the specific Service giving rise to the claim.

Nothing in this Agreement shall exclude or limit any liability that cannot lawfully be excluded or limited under Applicable Law.

The Client shall indemnify, defend and hold harmless the Company, its officers, employees, agents and sub-contractors from and against all Losses arising out of or in connection with any breach by the Client of this Agreement, any inaccurate, misleading, incomplete or unlawful information or document supplied by the Client, or any unlawful or unauthorised act or omission of the Client in connection with the Services or any Application.

This Agreement shall commence upon acceptance in accordance with Section 2 and shall continue until the Services are completed or the Agreement is terminated in accordance with its terms.

The Company may terminate this Agreement, or suspend the Services, immediately or upon such written notice (delivered electronically to the email address provided by the Client) as the Company considers appropriate, where:

• the Client commits a breach of this Agreement and, where the breach is capable of remedy, fails to remedy it within the period specified in the Company’s notice;
• the Client fails to pay any amount when due, or is or becomes unable to pay its debts as they fall due;
• the Client presents any untrue, misleading, forged or inaccurate information or document; or
• the Client fails to provide all requested information and documents within the timeframe recommended or required by the Company or the relevant Government Authority.

Termination shall be without prejudice to any accrued rights or remedies of either Party, and the provisions of this Agreement which by their nature are intended to survive termination (including those relating to Fees, no-refund, confidentiality, limitation of liability, indemnity and governing law) shall so survive.

Neither Party shall be liable for any Losses, injury, delay, damage, default or other casualty due to any cause beyond that Party’s reasonable control, including without limitation fire, earthquake, flood or other physical or natural disaster, explosion, action of the elements, war, riot, act of terrorism, rebellion, revolution, act of government, strike, or any epidemic or pandemic at national or international level, or similar cause (“Force Majeure”); provided that the affected Party shall promptly notify the other Party and shall use reasonable endeavours to overcome the cause of delay or failure and to resume performance.

For the avoidance of doubt, Force Majeure shall not excuse any obligation of either Party to make a payment when due. Where a Force Majeure event continues for more than three (3) months, either Party may terminate this Agreement upon sixty (60) days’ written notice.

All communications, notices and status updates under this Agreement may be given electronically, including by email, in-application notification or messaging platform, to the contact details most recently provided by the Client. The Client is responsible for ensuring that its contact details are accurate and current and for monitoring the same.

The Client consents to receive communications from the Company by electronic means and agrees that such communications satisfy any legal requirement that a communication be in writing.

All intellectual-property rights in and to the Company’s website, mobile application, content, trademarks, logos, and materials are and shall remain the exclusive property of the Company or its licensors. Nothing in this Agreement grants the Client any right, title or interest in such intellectual property, save a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose.

No failure or delay by the Company in exercising any right, power or remedy under this Agreement shall operate as a waiver thereof or of any other right, power or remedy, and no waiver by the Company shall be effective unless made in writing.

The Company may amend, vary or replace this Agreement at any time by publishing the revised terms on its website, and the Client’s continued use of the Services thereafter shall constitute acceptance of the amended Agreement. Any amendment specifically negotiated between the Parties must be in writing and signed by both Parties.

If any provision or part-provision of this Agreement is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability of any other provision or part-provision, which shall continue in full force and effect.

This Agreement, and any Dispute, obligation, claim or matter (whether contractual or non-contractual) arising out of or in connection with it, its formation, performance, interpretation, nullification, termination, invalidation or subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Dubai.

The Parties irrevocably submit to the exclusive jurisdiction of the competent courts of the Emirate of Dubai in respect of any such Dispute, without prejudice to the right of the Company to commence proceedings in any other court of competent jurisdiction.

This Agreement, together with the applicable order, invoice or schedule and the Company’s Privacy Policy, constitutes the entire agreement between the Parties in respect of its subject matter and supersedes all prior representations, understandings and agreements, whether written or oral. The Client acknowledges that it has not relied upon any statement, representation or warranty not expressly set out in this Agreement.